Quality Assurance Coach

Job Summary

A company is looking for a Quality Assurance Coach in a contact center environment.

Key Responsibilities

• Conduct performance coaching and maintain quality standards
• Develop and lead ongoing training and educational materials for Patient Access Specialists
• Advise leadership on operational improvements to enhance customer service and patient satisfaction

Required Qualifications and Education

• 2+ years of call center and/or QA experience, with 1+ year in healthcare preferred
• Strong customer service skills
• Experience and knowledge of contact center operations preferred
• Teaching or training experience with adults is desired
• Bachelor's degree in education, communications, healthcare administration, or a related field is preferred; or 2+ years of related experience in a similar work environment