Quality Assurance Coach

Job Summary

A company is looking for a Control Center Quality Assurance Coach.

Key Responsibilities

• Conducts coaching and maintains quality standards while collaborating with leadership to improve quality and experience
• Performs daily quality assurance audits and monitors calls to assess the accuracy of patient data
• Coordinates with training departments to develop ongoing training materials and supports process improvements

Required Qualifications

• Associate Degree required or equivalent relevant experience with a high school diploma
• Bachelor's Degree preferred
• Two years of relevant experience, with at least one year in healthcare preferred
• Strong customer service skills required
• Experience in contact center operations preferred