Quality Assurance Coordinator

Job Summary

A company is looking for a Quality Assurance Principal Coordinator.

Key Responsibilities:

• Perform Quality Control (QC) on manual processes within Enterprise Payments
• Track daily work in real-time and report errors to leadership
• Host weekly calibration sessions and contribute to process improvements

Required Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 3 years of customer service or call center experience
• At least 2 years of experience in the financial industry
• At least 1 year of experience using Google Suite or Microsoft Office
• At least 6 months of quality monitoring or quality assurance experience