Job Summary

A company is looking for a Quality Assurance Lead.

Key Responsibilities:

• Provide direct support for a portfolio of Customer Accounts, triaging customer requests, assisting customers in driving adoption of products, and performing routine support and maintenance as necessary
• Lead and manage the future customer support team, providing guidance, coaching, and support to ensure high performance and customer satisfaction
• Develop and implement customer support strategies and initiatives to maintain exceptional response times, resolution rates, and overall customer experience

Required Qualifications:

• Bachelor's or Master's degree in Business Administration, Marketing, or a related field
• Proven experience in customer support leadership roles, preferably in the technology or software industry
• Strong knowledge of customer support principles, methodologies, and tools
• Strong leadership abilities with a track record of successfully leading and developing high-performing teams
• Experience working in Microsoft Outlook and TEAMS preferred