Quality Assurance Lead

Job Summary

A company is looking for a Quality Assurance Manager.

Key Responsibilities

• Develop and maintain quality assurance processes to meet performance standards and service level agreements
• Act as the primary contact for stakeholders, gathering feedback and aligning services with operational needs
• Track technical, cost, and quality metrics, recommending corrective actions to maintain excellence

Required Qualifications

• Experience implementing quality processes for IT operations, familiar with ISO 9001 or similar standards
• Strong skills in gathering feedback and maintaining stakeholder relationships
• Advanced use of Microsoft Office, SharePoint, and tools like ServiceNow
• Ability to create visualizations with Tableau or Power BI for reporting
• Must be PMP and ITIL Certified