Quality Assurance Lead

Job Summary

A company is looking for a Quality Assurance Lead to assist in training QA Specialists and create quality reports.

Key Responsibilities

• Create training materials for agents and specialists
• Audit the work product from the Quality Team and spot check auditors
• Process appeals and investigate findings

Required Qualifications

• High school diploma or equivalent
• Experience in quality assurance or related field preferred
• Knowledge of Excel and Outlook
• Exposure to Medicare and insurance products is a plus
• Bilingual skills in English and Spanish are preferred