Quality Assurance Manager

Job Summary

A company is looking for a Quality Assurance Manager.

Key Responsibilities

• Coach associates to achieve company and client goals while addressing employee-related issues
• Manage multiple tasks while monitoring team attendance and absence
• Motivate and support the team in utilizing the proper tools and systems for daily tasks

Required Qualifications

• Minimum 2 years of call center or equivalent work experience in a BPO
• Background in statistical analysis
• Experience in promoting a performance-driven culture
• Ability to understand, interpret, and manipulate data for reporting
• Experience in mentoring and inspiring team members