Quality Assurance Manager

Job Summary

A company is looking for a Quality Assurance Manager - National Remote.

Key Responsibilities

• Lead a quality assurance team conducting daily checks for customer service and contact center partners
• Evaluate and monitor performance and productivity, focusing on improving work processes
• Collaborate with stakeholders to drive increased efficiency and assist in troubleshooting customer issues

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of experience as a Team Leader or Subject Matter Expert (SME)
• 1+ years of experience in a high-volume contact center
• Proficiency with Microsoft Office and Windows PCs