Quality Assurance Manager

Job Summary

A company is looking for a QA Manager to oversee the Quality Assurance Department and ensure compliance and accuracy in processes.

Key Responsibilities

• Manage and direct the work of Quality Assurance Department employees and processes
• Coordinate hiring and training within the department and recommend policy enhancements
• Oversee the internal ticket management system and establish service level agreements for department employees

Required Qualifications

• High School Diploma or equivalent
• 5-10 years of merchant processing experience in software user interfaces
• 2-5 years in a leadership role, preferably in merchant services
• Bachelor's Degree in a relevant field preferred
• Extensive knowledge of TSYS/PPM/CBOS