Quality Assurance Manager

Job Summary

A company is looking for a QA Manager to oversee the Quality Assurance Department and ensure compliance and accuracy in processes.

Key Responsibilities

• Manage and direct the work of Quality Assurance Department employees
• Coordinate hiring, training, and policy enhancements to support business development
• Oversee internal ticket management and establish service level agreements for department employees

Qualifications

• High School Diploma or equivalent; Bachelor's Degree in a relevant field preferred
• 5-10 years of experience in merchant processing with software user interfaces
• 2-5 years in a leadership role within merchant services
• Extensive knowledge of TSYS/PPM/CBOS
• Proficiency with MS Office Suite, particularly Microsoft Excel