Quality Assurance Manager

Job Summary

A company is looking for a QA Manager to oversee the Quality Assurance Department and ensure compliance and accuracy in processes.

Key Responsibilities

• Manage staff and monitor QA processes and procedures
• Coordinate hiring, training, and policy enhancements for the department
• Oversee internal ticket management and establish SLAs for department employees

Required Qualifications

• High School Diploma or equivalent
• 5-10 years of merchant processing experience
• 2-5 years in a leadership role specific to merchant services
• Bachelor's Degree in a relevant field preferred
• Extensive knowledge of TSYS/PPM/CBOS