Quality Assurance Manager

Job Summary

A company is looking for a Quality Assurance Manager.

Key Responsibilities

• Manage and support the Quality Assurance team, focusing on performance management and professional development
• Oversee monthly QA operations, including workload planning, tracking, and calibration scheduling
• Implement and optimize an AI-based Quality Assurance tool to enhance the QA program

Required Qualifications

• 4+ years of experience leading or managing a Quality Assurance team in a customer-facing service or healthcare environment
• Experience evaluating customer or member interactions in a Quality Assurance role
• Proven track record in QA process improvement initiatives and operational optimization
• Experience working alongside call center or frontline operations with an understanding of quality challenges
• Experience implementing or optimizing QA tools or technology platforms