Quality Assurance Manager

Job Summary

A company is looking for a Quality Assurance Manager to oversee quality programs and drive continuous improvement across multiple business lines.

Key Responsibilities

• Lead and mentor a team of QA leads to ensure operational excellence
• Define and implement a global QA strategy in collaboration with various business areas
• Monitor and enhance QA programs for internal teams and external partners to meet high standards

Required Qualifications

• 5+ years in Customer Support, Quality Assurance, or related operations roles
• 2+ years of people management experience
• Experience developing and executing quality or operations strategy at scale
• Expertise with quality management systems
• Occasional flexibility with working hours to support international teams