Quality Assurance Manager

Job Summary

A company is looking for a QA Manager to build, scale, and lead the quality foundation of their team.

Key Responsibilities

• Lead, mentor, and develop a team of QA Specialists
• Own the QA strategy, framework, and roadmap for the team
• Oversee regular audits across calls, messages, documentation, and other operational workflows

Required Qualifications

• Experience in quality assurance, clinical operations, healthcare services, or a related field
• A track record of managing CX, QA, or support teams
• Familiarity with QA frameworks, performance evaluation, and coaching methodologies
• Proven ability to support processes, systems, and teams in high growth environments
• High standards for accuracy, consistency, and operational rigor