Quality Assurance Manager

Job Summary

A company is looking for a Quality Assurance Manager to ensure quality, accuracy, and consistency across global operations.

Key Responsibilities

• Lead the Quality Assurance function and develop quality frameworks and audit methodologies
• Monitor quality metrics, conduct audits, and ensure compliance with regulatory requirements
• Optimize AI-enabled QA tools and support training initiatives to enhance frontline performance

Required Qualifications

• 5+ years of experience in quality assurance, operations, or compliance within a regulated environment
• Strong knowledge of FCRA, verification processes, and quality standards
• Experience with AI-enabled QA tools, automation workflows, or conversational AI platforms
• Experience leading or mentoring team members
• PBSA Certification preferred