Quality Assurance Officer

Job Summary

A company is looking for a QA Officer Customer Support.

Key Responsibilities

• Analyze Chats/Emails/Calls processed by VIP Customer Support Agents and Account Managers
• Provide detailed feedback on performance and collaborate on Performance Improvement Plans
• Inform Management about urgent cases and suggest improvements for communication processes

Required Qualifications

• 1+ years of experience in Customer Support or Account Management
• Upper-Intermediate English proficiency or higher
• Experience with customer communication tools, preferably Intercom and Unitalk
• Experience in Gambling/Betting or advanced sports knowledge is a plus