Quality Assurance Partner

Job Summary

A company is looking for a Quality Assurance Partner.

Key Responsibilities

• Execute sales quality monitoring assessments of sales agents and document results
• Report QA results to the Sales and Quality management teams and participate in calibration calls
• Assist with sales agent coaching and maintain knowledge through continued education/training

Required Qualifications

• Minimum 3 years of relevant work experience, preferably in call center or Medicare industries
• Bachelor's Degree or equivalent combination of education, training, and work experience
• Experience with NICE inContact, LevelAI, or other AI solutions
• Basic knowledge of quality assurance and continuous improvement concepts
• Exceptional organizational skills with the ability to multitask