Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist to join their team in Chicago, Illinois.

Key Responsibilities

• Assist in developing and conducting Quality Assurance processes and programs for the Utility Billing and Customer Service Department
• Evaluate customer service interactions to ensure compliance with established quality criteria and provide feedback to leadership
• Proactively identify trends based on monitoring and assist in the development of Quality Assurance scorecards

Required Qualifications

• Minimum of one year experience in BPO-Application Support-Compliance
• Minimum of one year related experience in a customer service and/or call center environment
• Highly preferred: Minimum of one year experience in a quality assurance related role
• High school diploma or GED required; continuous vocational training or college coursework preferred
• Proficiency in typing business correspondence via email and effective keyboarding skills