Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist II.

Key Responsibilities

• Monitors and assesses the quality of interactions, systems, and processes to meet established standards
• Documents and reports on quality performance and remediation efforts for leadership review
• Identifies improvement opportunities and supports process enhancements for increased efficiency

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Experience with quality assurance processes and compliance standards
• Familiarity with technology used for monitoring customer interactions
• Ability to assist in training new hires and participate in quality calibration sessions