Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist to improve customer interactions and operations quality.

Key Responsibilities

• Lead and expand Quality Assurance across Customer Operations
• Track and report on team trends, providing qualitative and quantitative feedback
• Help continually improve team performance through feedback and coaching sessions

Required Qualifications

• Experience in quality assurance, preferably in a customer-centric environment
• Strong understanding of quality assurance methodologies and best practices
• Ability to analyze data and identify trends
• Proficiency in using quality monitoring and reporting tools
• Experience in developing and delivering training programs is a plus