Quality Assurance Specialist

Job Summary

A company is looking for a QA Scheduling Specialist to enhance the quality of administrative services within the hospital.

Key Responsibilities

• Conduct Quality Assurance Evaluations of customer interactions across various touchpoints
• Monitor service levels to identify trends and provide actionable feedback to staff
• Develop Quality Improvement Plans and conduct coaching and training sessions for staff

Required Qualifications

• Bachelor's Degree preferred in healthcare, management, or a related field
• At least 3 years of experience in contact center operations
• General knowledge of clinical operations, policies, and workflows
• Experience with Microsoft Office products and contact center scheduling systems
• Required EMR experience (i.e., Epic, Meditech, Citrix)