Quality Assurance Specialist

Job Summary

A company is looking for an Enrollment and Service & Support Quality Assurance Specialist.

Key Responsibilities

• Monitor and evaluate calls and interactions of Enrollment and Service & Support employees
• Utilize quality monitoring systems to track performance metrics at team and individual levels
• Prepare and analyze internal and external quality reports for management review

Required Qualifications

• Bachelor's Degree and relevant work experience, OR minimum of 2 years' experience in a similar call center role
• Ability to maintain a professional home office without distractions
• Intermediate knowledge of Microsoft Office suite
• Strong knowledge of customer service techniques and selling skills
• Ability to clear required background check