Quality Assurance Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Sat, Jun 07, 2025

Job Category: Quality Assurance

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Quality Assurance Specialist.

Key Responsibilities

Monitor associate calls and provide feedback to program managers on strengths and coaching opportunities
Review associate case records to ensure program metrics are met
Prepare call center reports and track service trends

Required Qualifications

5+ years of call center experience
Experience in a patient support or pharmacy-related setting
Ability to manage time effectively and meet deadlines with minimal supervision
Working knowledge of internal CRM and workflows

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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