Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist to manage and audit documents related to repair orders, purchase orders, and invoices.

Key Responsibilities

• Review and cross-reference internal repair orders and purchase orders daily
• Identify and coach on process and quality control improvements
• Act as a liaison for invoice disputes between customers, billing, and field managers

Required Qualifications

• At least 3+ years of experience in a QA/admin support or customer service role
• Experience in reviewing, processing, or creating work/repair orders
• Knowledge of the functioning and maintenance of Light, Medium, and Heavy-Duty Vehicles
• Intermediate or above proficiency in Microsoft Office
• Prior experience with TMW or similar transportation services software is desired but not required