Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist II.

Key Responsibilities

• Perform quality evaluations of inbound and outbound calls and emails
• Identify and recommend quality improvement opportunities based on data analysis
• Prepare reports and provide feedback to enhance customer service performance

Required Qualifications

• High School Diploma required
• One (1) plus years of related experience or equivalent combination of education and/or experience
• Able to work independently with minimal supervision
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Able to manage time effectively and meet deadlines in a fast-paced environment