Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist to perform quality assessments on patient services representatives' communication channels.

Key Responsibilities

• Perform quality audits by monitoring recorded calls and other communication channels
• Document feedback to agents to enhance their performance
• Identify trends and report recurring issues to management

Required Qualifications

• 2 years of quality assurance experience
• Knowledge of operational procedures
• Experience in coaching and training support
• Ability to participate in quality improvement initiatives
• Experience with data analysis and documentation review