Quality Assurance Specialist

Job Summary

A company is looking for a Quality Specialist (Health Care).

Key Responsibilities

• Review and score associate interactions according to an established rubric for quality and compliance
• Prepare reports on trends in associate performance and opportunities for improvements
• Participate in root cause analysis of performance data and assist in training other QA Specialists

Required Qualifications

• At least 1 year in a customer service/sales role
• Strong knowledge of Customer Support best practices
• Understanding of the impact of QA on a support organization
• Data-driven reporting abilities using visualizations and spreadsheets
• Ability to maintain strict confidentiality and awareness of implicit bias