Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Provider.

Key Responsibilities

• Investigates, analyzes, negotiates, resolves, documents, and reports on consumer and commercial billing issues and complaints
• Identifies solutions for billing issues and presents resolution options to customers
• Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

Required Qualifications

• Experience in billing issue resolution and customer account management
• Ability to analyze and negotiate effectively
• Familiarity with consumer and commercial billing processes
• Strong documentation and reporting skills
• Ability to work independently in a remote environment