Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist - Remote US.

Key Responsibilities

• Conduct routine evaluations of calls, emails, chats, transactions, and documentation for quality and compliance
• Utilize automation tools and standardized procedures to enhance QA workflows
• Facilitate knowledge sharing and present insights to operational leaders for service improvement

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of quality assurance or contact center operational experience
• Proficiency with Microsoft Office and quality/contact center platforms
• Demonstrated ability to support process improvements and quality initiatives
• Strong analytical and organizational skills