Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist II to support the design of a data-informed QA framework and improve customer experience.

Key Responsibilities

• Design and manage the QA program, including frameworks for sampling and audit methodologies
• Build feedback loops from data to identify quality issues and remediation opportunities
• Develop dashboards and reporting to track quality metrics and remediation progress

Required Qualifications

• 5+ years of experience in quality assurance or related functions in a high-scale or regulated environment
• Proven ownership of QA programs with measurable impacts on processes or customer outcomes
• Strong data skills, including experience in dashboard/reporting development
• Experience working cross-functionally with various teams such as Ops Enablement and Vendor Management
• Background in financial services or fintech is preferred