Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist II to maintain the integrity and effectiveness of operational processes.

Key Responsibilities

• Conduct audits and reviews of operational processes to ensure adherence to policies and procedures
• Identify areas for improvement and collaborate with teams to implement corrective actions
• Analyze quality data and prepare reports for management, highlighting key findings and recommendations

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• 4+ years of experience in operations, quality assurance, or a related field
• Strong understanding of operational processes, preferably in collections, debt recovery, and cash application
• Experience with data analysis tools and process improvement methodologies (e.g., Lean, Six Sigma)
• Demonstrated experience in developing quality assurance strategies and conducting risk assessments