Quality Assurance Specialist

Job Summary

Joining a high-impact team, the part-time hybrid Quality Assurance Specialist will monitor and improve quality standards, ensuring exceptional service delivery and compliance across operations while working remotely on Fridays.

Key responsibilities

• Perform quality assurance evaluations on interactions using MS Forms
• Track, report, and communicate QA results while providing actionable feedback and coaching to staff
• Prepare and present detailed quality reports to management and stakeholders

Required qualifications

• Minimum 2 years' experience in quality assurance, auditing, or performance monitoring roles
• Strong proficiency with Excel, Microsoft 365 (Outlook), and Windows 10
• Demonstrated ability to manage high-volume workloads with precision and consistency
• Bachelor's degree in Business, Quality Management, or a related field preferred