Quality Assurance Specialist

Job Summary

To ensure compliance and quality, the full-time remote Quality Assurance Specialist will evaluate transaction accuracy, conduct audits, and provide coaching while participating in departmental projects.

Key responsibilities

• Audit claims for accuracy and compliance, documenting transaction errors for timely resolution
• Conduct coaching sessions and provide feedback to improve team performance
• Prepare reports and assist in the development of special projects within the department

Required qualifications

• High School Diploma or GED
• 5 years of experience in Auditing, Quality Assurance, Operations, Training, or Project Management
• Claims processing experience in Facets/G6 systems
• Proficiency in Microsoft Office programs
• Knowledge of quality control techniques and industry standards