Quality Assurance Specialist

Job Summary

Working remotely on a contract basis, the Quality Assurance Specialist will audit call transcripts for quality and compliance, contribute to conversation design, and ensure adherence to clinical safety standards for AI-driven voice interactions.

Key responsibilities

• Review and audit call transcripts for quality assurance and adherence to guidelines
• Collaborate with the product team to write and refine scripts for voice agents
• Monitor for safety signals and ensure compliance with HIPAA and clinical safety protocols

Required qualifications

• Background as a health coach, licensed healthcare professional, or healthcare operations specialist
• Familiarity with clinical safety principles and HIPAA compliance
• Experience in instructional or technical writing is a plus
• Strong attention to detail and comfort with analyzing conversation data
• Fluency in Spanish is a strong plus