Quality Assurance Specialist
Job Summary
To support the commitment to exceptional member and provider experiences, the full-time remote Associate Professional Quality Specialist will monitor and evaluate voice and non-voice interactions for compliance and quality standards while conducting audits and collaborating with teams to enhance operational effectiveness.
Key responsibilities
- Evaluate omni-channel interactions for compliance with quality standards and regulatory requirements
- Conduct daily reviews and audits to ensure adherence to client and company policies
- Recommend process and policy enhancements based on data-driven insights
Required qualifications
- Bachelor's degree or equivalent combination of education and experience, with two or more years in quality assurance
- Demonstrated subject matter expertise in one or more MMIS functional areas
- Proficiency in Microsoft Office Suite and familiarity with quality assurance platforms
- Ability to collaborate effectively with diverse teams
- Strong written and verbal communication skills
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,891 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
