Quality Assurance Specialist
Job Summary
To enhance the quality of support provided, the part-time English HelpLine Quality Assurance Specialist will conduct case reviews, provide feedback to volunteers, and assist with help seeker interactions in a remote environment.
Key responsibilities
- Conduct case reviews of HelpLine Contact Forms to assess quality and adherence to policies
- Provide direct feedback to volunteers on their interactions and support their development
- Respond to help seeker requests and document interactions in the iCarol system
Required qualifications
- Experience in quality assurance or a related field
- Background in perinatal mental health or peer support
- Familiarity with iCarol or similar case management systems
- Ability to maintain confidentiality and professionalism in communications
- Availability to cover at least two weekly English HelpLine shifts
Complete Job Description
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