Quality Assurance Specialist
Job Summary
To enhance customer service and claims accuracy, the full-time Quality Assurance Specialist will conduct audits, provide feedback, and develop training materials while working remotely.
Key responsibilities
- Audit calls and transactions for compliance, accuracy, and completeness
- Identify and analyze audit findings to recommend policy improvements
- Provide training and feedback to associates to implement process changes
Required qualifications
- Two (2) years of customer service, claims, or membership experience in a healthcare or insurance environment
- Two (2) years of experience in training or audit functions
- Experience with curriculum development and design
- Familiarity with call monitoring software
- Project management experience
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,029 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
