Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist in the Corporate category.

Key Responsibilities:

• Monitor inbound phone calls for quality evaluation and tracking
• Maintain QA findings and prepare monthly summary reports
• Identify errors and deficiencies, and assist in training process for improvement

Required Qualifications:

• High School diploma or GED required, Associate degree preferred
• Minimum 3 years of related experience and/or training
• Knowledge of Medical terminology and HIPAA requirements
• Strong data entry skills
• Working knowledge of NextGen billing system preferred