Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist.

Key Responsibilities:

• Preparing and implementing quality assurance policies and procedures to monitor Customer Operations
• Performing routine inspections and quality tests of customer contacts and back office procedures within our customer operations
• Identifying and resolving workflow and production issues

Required Qualifications:

• Proven work experience as a Quality Assurance Specialist or as management of customer service operations in the consumer finance industry
• Working knowledge of tools, methods, and concepts of quality assurance
• Working knowledge of pivot tables in spreadsheets