Quality Assurance Specialist with FINRA Licenses

Job Summary

A company is looking for a Quality Assurance Specialist to monitor and evaluate phone interactions for compliance and quality assurance.

Key Responsibilities

• Provide feedback and document call monitoring issues for representatives and advisors
• Evaluate calls and track performance using quality monitoring data management systems
• Organize training projects and develop materials for new representatives and advisors

Required Qualifications

• Bachelor's degree in a related discipline or equivalent industry experience
• FINRA SIE, Series 7, and Series 66 required; FINRA fingerprinting required
• Intermediate proficiency in Microsoft Office tools
• Strong analytical and critical thinking skills
• Experience supporting training initiatives or contributing to learning materials is preferred