Quality Assurance Supervisor

Job Summary

A company is looking for a Quality Assurance Supervisor to oversee and enhance quality control processes within Field Support.

Key Responsibilities:

• Lead and develop a team of Quality Assurance Professionals, providing guidance and performance feedback
• Monitor and evaluate inbound chat interactions for compliance with company policies and service standards
• Analyze AI sentiment data and customer feedback to identify trends and actionable insights

Qualifications & Skills:

• 3-5 years of quality assurance experience, with at least 1-2 years in a leadership role preferred
• Strong analytical skills to interpret data and translate insights into action
• Excellent leadership and team management abilities
• Experience with quality assurance tools or customer feedback platforms is a plus
• High attention to detail and commitment to maintaining exceptional quality standards