Quality Assurance Supervisor

Job Summary

Overseeing the daily execution of quality assurance programs, the full-time remote Supervisor, Operations Quality will manage QA specialists across various operational departments, ensuring adherence to quality standards and compliance with healthcare regulations.

Key Responsibilities

• Supervise daily activities of QA specialists across multiple operational areas
• Ensure consistent execution of QA audits, scorecards, and monitoring processes
• Conduct calibration sessions to ensure scoring alignment and provide coaching and feedback

Required Qualifications

• Bachelor's degree or equivalent experience
• 3-5 years of QA or healthcare operations experience
• Supervisory experience preferred
• Familiarity with HIPAA and CMS guidelines, and healthcare compliance standards
• Experience with call monitoring systems and document intake handling