Quality Assurance Team Lead

Job Summary

A company is looking for a VIP QA Team Lead.

Key Responsibilities

• Manage and guide a QA team focused on evaluating customer support interactions
• Ensure compliance with quality standards and gambling industry regulations
• Develop QA scorecards and track team performance metrics

Required Qualifications

• Minimum of 6 months of experience as a Team Lead, Manager, or Supervisor
• Background in Quality Assurance for customer service or experience in a Customer Support environment
• Experience in the gambling, iGaming, or sports betting industry is a plus
• Hands-on experience in coaching staff and conducting performance reviews
• Experience with Google Sheets and basic reporting functions