Job Summary

A company is looking for a Quality Assurance & Training Specialist.

Key Responsibilities:

• Assist with the design, implementation, and monitoring of the Client Services Quality Assurance Program policies and procedures
• Design, approve, and evaluate all training programs, and training materials to meet Client Services KPIs and SLA performance parameters
• Conduct and analyze TNA (Training Needs Analysis) for Quality Assurance team and provide quarterly/annual training plan to develop QA skills

Required Qualifications:

• Associates Degree or Higher Education is required
• 3+ years of operational experience is required
• Leadership experience preferred
• Health Insurance (Commercial, Medicaid, or Medicare) and/or member-facing experience is preferred
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook is required