Quality Auditor

Job Summary

A company is looking for a Quality Auditor to evaluate and enhance associate performance by ensuring compliance with quality standards.

Key Responsibilities:

• Conduct detailed analysis of quality performance metrics for individuals, teams, and the organization
• Perform regular audits and coaching sessions to support associate improvement
• Maintain a repository of internal quality data to track trends and guide performance enhancement strategies

Required Qualifications:

• Bachelor's degree in a related field or equivalent experience preferred
• Proficiency in Microsoft Office Suite required
• 2 years of experience in an international contact center; quality experience required
• 2 years of healthcare experience
• Fluency in Spanish and English required