Quality Auditor

Job Summary

A company is looking for a Quality Auditor - Unlicensed.

Key Responsibilities

• Conduct quality audits of Call Center operations against established performance measures and key performance indicators (KPIs)
• Monitor and evaluate program deliverables against Service Level Agreements (SLAs) and Quality Management Plan standards
• Review and analyze service delivery data to assess appropriateness, effectiveness, and successful outcomes

Required Qualifications

• Bachelor's degree in a behavioral health-related field with four or more years of relevant experience, or a Master's degree with two to six years of experience
• Experience with COA or URAC Performance and Quality Improvement (PQI) standards
• Strong analytical and data analysis skills
• U.S. citizenship and fluency in English required
• Ability to pass criminal history and credential verification checks