Quality Auditor

Job Summary

To enhance the quality assurance processes in a remote setting, the full-time Quality Auditor will assess inbound and outbound calls for Patient Access Management, score agent performance, and report findings to leadership for training and improvement.

Key responsibilities

• Auditing interactions both inbound and outbound
• Analyzing agent behaviors and problem-solving skills
• Communicating findings to leadership at an agreed-upon cadence

Required qualifications

• High School Diploma or GED
• 1-2 years of call center experience
• 1 year of experience in healthcare
• Knowledge of Quality Management Platforms
• Sufficient knowledge in Microsoft Office