Quality Control Lead

Job Summary

A company is looking for a Quality Control Lead / Project Manager I.

Key Responsibilities

• Develop and enforce Quality Control Standard Operating Procedures for service desk operations
• Conduct quality monitoring and evaluations of various customer interactions to ensure service standards
• Analyze quality scores and drive continuous service improvement initiatives based on performance data

Required Qualifications

• In-depth knowledge of IT service desk and customer support best practices
• Minimum 3 years of experience in quality control or quality assurance functions
• Strong analytical, reporting, and documentation skills
• Sole U.S. citizenship required and ability to pass a CBP Background Investigation