Quality Excellence Manager

Job Summary

Leading the establishment of a new quality management program, the full-time remote Manager of Quality Excellence will design and implement quality metrics, drive process improvements, and collaborate with cross-functional teams to enhance service quality across the organization.

Key responsibilities

• Architect and implement an enterprise quality metrics framework across operational performance, defect management, and customer experience
• Establish a composite quality score and deploy it against major title workflows within the first year
• Deliver measurable process improvements and develop a multi-year maturity roadmap for quality transparency

Required qualifications

• 3-5 years of experience in quality management or operational excellence within regulated industries such as title insurance or banking
• Proven ability to lead and execute new programs from concept to organizational adoption
• Experience in designing quality frameworks and performance metrics
• Working knowledge of quality methodologies like Six Sigma or Lean applied in operational settings
• Demonstrated skill in building cross-functional alignment and securing buy-in from senior leaders