Quality Improvement Analyst

Job Summary

A company is looking for an Associate Quality & Process Improvement Analyst.

Key Responsibilities

• Manage and report on call and quality performance for front-line staff
• Evaluate and report on individual and team performance, making recommendations for improvement
• Participate in internal and client call calibrations and compliance reporting

Required Qualifications

• High school diploma required; Bachelor's degree or equivalent experience preferred
• 2 to 4 years of equivalent job experience; quality monitoring experience preferred
• Excellent Excel and general PC skills, including proficiency in Microsoft Office
• Strong customer service and quality background
• Strong analytical skills